Due to Health and Safety concerns, we have a No Returns policy once the product has left the custody of Straws & Stripes, LLC / DBA Florida Drinking Straws. The only exception to this policy is where a claim is made for a defect in materials or workmanship.
Should an item be found to be defective upon receipt, please call our customer service at our toll free no. 855-357-8729. We will work with you to have the defective product replaced as soon as possible and at no charge.
Claims for Damaged Merchandise
Title Transfer and risk of Loss pass to the buyer with delivery to a common carrier. Straws & Stripes, LLC / DBA Florida Drinking Straws is not responsible for any damage caused in transit. Freight terms are FOB Shipping Point, Freight Collect. If damaged merchandise is received, please contact the carrier who shipped the merchandise immediately to file a claim.