Informational Collection and Use
Straws & Stripes, LLC do not collect any information on customers without consent. As part of the service offerings, customers will be prompted for information when enrolling for a certificate, downloading a product or requesting further information. No information is collected about a customer if just browsing the website.
Straws & Stripes, LLC does not employ the use of spam for propagating its product awareness or special offers.
Straws & Stripes, LLC provides the ability to request further information or ask questions to the support team by displaying email links throughout the website. If a customer elects to use such links they may be requested to provide additional information depending on the nature of the contact. Typically, such additional information may include further contact details, and in the case of technical support, additional information about the customer's PC configuration may be required to aid a prompt a accurate response to the query.
Straws & Stripes, LLC use log files comprising of IP addresses to analyze trends, administer the site, track movements throughout the site, calculate the number of document and file downloads, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Disclosure of Information to Third Parties
Straws & Stripes, LLC respects your right not to be contacted unless you want to. Thus, we do not sell, trade, give, or rent information that can identify you personally to any third party. However, Straws & Stripes, LLC does use third parties in order to fulfill certain functions on your behalf. For example, in order to ship a package to you, we have to tell the shipping company your name and address and possibly phone/fax number. In these cases, we only disclose the information necessary to perform that specific function.
The Straws & Stripes, LLC website contains links to external websites. Straws & Stripes, LLC is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this website. Straws & Stripes, LLC have no control over the accuracy of information displayed by such websites.
This website takes every precaution to protect our customer's information. When customers submit sensitive information via the website, such information is protected both online and off-line.
During certificate enrolment, where sensitive information is required, the transmission of information is encrypted and protected using Secure Sockets Layer (SSL). This includes the submission of any payment information such as credit card details.
Straws & Stripes, LLC use SSL encryption to protect sensitive information online and do everything in our power to protect user-information off-line. All of our customer's information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example billing administration or the development team) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to customer information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. The servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.
Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our customers we present the option not to receive these types of communications. We also send the user service announcement updates. Customers are not able to unsubscribe from service announcements, which may contain important security information about the service.
Updating Customer Information
If a customer's personally identifiable information or certificate specific information changes they may update the original information provided. Changes can be made by logging into the Members area and using the services provided in the Manage Account section.
Choice / Opt out
Customers are given the opportunity to 'opt-out' of having information used for purposes not directly related to the Straws & Stripes, LLC service offering at the point where the information is requested. For example, all certificate enrolment and product downloads has an 'opt-out' mechanism so customers who buy a product from us, but would prefer not to receive any marketing material, can request to have their email address kept off of our lists.
Customers of our site are always notified when their information is being collected by any outside parties. We do this so our customers can make an informed choice as to whether they should proceed with services that require an outside party, or not.