99 % of orders will leave here and arrive to our customers without problems or delays, but please keep in mind that this is an internet order business. As with all internet order businesses, we have to depend on outside entities to deliver products. Currently, we use the US Postal Service and the United Parcel Service (UPS) to transport packages to our customers. These are two of the best in the business, but sometimes problems or delays do arise. If your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Domestic orders running late will typically show up on one end or the other within 30 days while international orders may take longer. Rest assured that we will do our part to resolve any problems that arise and you will not be expected to pay for items that were not delivered to the address you have chosen. Please make certain that all the information you enter is correct to ensure fast, efficient delivery.
If you are in a country other than the United States, please be aware that your countries customs service may impose duties (fees) on merchandise you are importing. This may come as a bill from them or they may hold your shipment until fees are paid. Once again, if your package is running extremely late, please contact us to utilize our resources to figure out what the problem is.
Satisfaction Guaranteed on all of our products or return any product within 30 days for a refund. Products that are returned that were purchased using a credit card or eCheck are subject to a 15% charge to cover credit card or eCheck processing fees. Orders cancelled after processing, but prior to shipping are subject to a 10% charge to cover credit card processing fees. Videos and CDs that are returned are subject to a 25 % restocking fee. Shipping charges are non refundable.